Vice President of Field Support
Full Time • Hybrid - US
The Vice President of Field Support is responsible for leading the strategic direction of franchisee support. This leadership role is critical in developing and executing national strategies aimed at improving operational performance and franchisee profitability across the entire franchise network. The position drives consistency and alignment among units, fostering sustained growth, and optimizing the franchisee experience.
In addition to overseeing a team of Franchise Business Consultants, the position monitors and evaluates the financial, operational, and service performance of franchisees. This includes identifying opportunities for improvement, guiding franchisees toward exceeding key performance indicators (KPIs), and ensuring alignment with corporate objectives. By working closely with regional teams, cross-functional corporate partners, and franchisees, the position enhances clinic performance, implements strategic initiatives, and continuously shapes the future success of the brand at a national level.
Position Location: This position is hybrid and requires time in our corporate office in Mendota Heights, MN on a monthly cadence, at a minimum. Candidates must presently reside in one of the following states to be eligible: AZ, CO, FL, GA, IL, KS, MN, NC, ND, OH, PA, TX, VA, WI.
What We Offer:
- Free virtual short-term counseling for the whole family!
- Medical Insurance with the option to select a $10 mental health office visit copay!
- Dental, Vision, Life & Disability
- Pet Insurance
- Free access to virtual urgent care for the whole family!
- Generous 401(k) match up to 4%!
- Paid Time Off + Holidays
- Competitive compensation
- Amazing colleagues who are passionate about destigmatizing mental health.
- Collaborative and dynamic office environment
- Flexible/hybrid work
Compensation: The salary range for this position is $150,000 - $175,000 annually + bonus potential. Salary is based on experience and qualifications.
Required Skills/Abilities:
- Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
- Master’s degree, MBA or relevant certifications (e.g., Franchise Management, Business Consulting) preferred.
- 10+ years of experience leading franchise operations, multi-unit management, or a related experience
- Proven track record in managing large-scale franchise operations and driving growth and profitability at the unit level through financial modeling and developing effective strategies for multi-unit or franchise businesses.
- Experience in coaching, mentoring, and leading cross-functional teams to achieve business results and foster collaboration across a national network.
- Proficient in identifying and analyzing systemic and isolated issues impacting business performance and stakeholder experience.
- Strong analytical skills, with the ability to analyze complex business performance data (e.g., P&L, KPIs) and provide actionable recommendations.
- Exceptional organizational skills and the ability to manage multiple priorities and teams across diverse geographic regions.
- Ability to solve complex business problems and provide strategic guidance to franchisees at various stages of their business lifecycle.
- Strong proficiency in Microsoft Office Suite and familiarity with franchise management and practice management systems (e.g., Valant, EHR systems).
- Exhibit sound business judgement, honesty, integrity, responsibility, and punctuality.
- Maintain strict confidentiality handling client information in compliance with HIPAA guidelines, regulatory standards and Ellie policies.
Responsibilities include:
Performance:
- Lead the development and execution of national strategies aimed at improving operational performance and profitability across the franchise system.
- Oversee the continuous evaluation of franchisee performance (financial, operational, and service) and work with FBCs to identify opportunities for improvement.
- Drive the standardization of key processes and initiatives, ensuring that best practices are consistently implemented across the network.
- Oversee adherence to brand standards, operational procedures, and compliance regulations across the franchise network.
- Ensure that franchisees follow financial and operational guidelines, and that key performance metrics are consistently met.
Leadership & Team Management:
- Lead, mentor, and develop a team of Franchise Business Consultants (FBCs) through ongoing coaching and guidance, promoting professional development and fostering a culture of collaboration and high performance.
- Monitor FBC performance through regular evaluations, ensuring that the team delivers exceptional service to franchisees and achieves key performance indicators (KPIs).
- Oversee and ensure that FBCs are effectively supporting franchisees through strategic consultation on operational, financial, and business performance issues.
Franchisee Relationship Management:
- Serve as an escalation point for complex franchisee concerns, offering expert guidance and resolutions.
- Collaborate with franchisees to develop tailored strategies that drive profitability, unit-level performance, and support franchisee expansion initiatives
- Partner with corporate departments to ensure that franchisees are equipped with the right tools, resources, and training to succeed and manage financial health.
- Foster a collaborative environment within the franchise network, sharing best practices, success stories, and performance insights to enhance overall network performance.
Business Analysis & Continuous Improvement:
- Drive ongoing analysis of operational, financial, and market data to assess performance, identify trends, and develop strategies for continued improvement.
- Regularly assess financial health and profitability across the franchise system, providing actionable insights and strategies to the FBCs and franchisees.
- Lead quarterly performance reviews, ensuring that goals and action plans are aligned with company-wide strategic objectives.
Travel Expectations: 50%
Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for our local communities. We are excited to expand across the country by partnering with local leaders in your community.
Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Flexible work from home options available.
Compensation: $150,000.00 - $175,000.00 per year
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Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
(if you already have a resume on Indeed)
Or apply here.
A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
Unique pay model with industry leading compensation
Comfortable, furnished offices and clinic environment