Medication Management Manager
Full Time • Hybrid - US
The Medication Management Manager leads and coordinates Ellie Mental Health's Medication Management Assistant (MMA) team and MMA Leads while driving operational excellence throughout the medication management program. This role combines clinical nursing expertise with operational management to optimize provider support services and enhance patient care delivery. Through strategic oversight of workflows, processes, and team development, this position ensures the medication management program operates at peak efficiency, maintains high-quality standards, and consistently delivers exceptional service to providers and patients. The role is crucial in developing and implementing best practices, improving operational metrics, and fostering a culture of continuous improvement within the medication management program.
What we offer:
What we offer:
- Great Benefits: Medical, dental, vision plans & disability insurance options
- Free access to virtual urgent care and short-term counseling
- 401k - up to a 4% match!
- Paid time off + Paid Holidays
- Competitive compensation
- Amazing colleagues who are passionate about destigmatizing mental health… and gifs.
- Collaborative and dynamic office environment
- Flexible/hybrid work
Primary Responsibilities:
- Directly manage and supervise Medication Management Assistants and MMA Leads
- Oversee MMA scheduling and workflow optimization
- Provider Support Coordination
- Operational Management of workflows and processes
- Oversee intake and follow-up management systems
- Manage denials and billing concerns escalated by the MMA team
- Quality and Compliance regarding documentation and processes
- MMA Recruitment and Development
Competencies (Knowledge, Skills, & Abilities):
- Strong team leadership and staff development abilities
- Excellence in workflow management and process optimization
- Superior organizational and project management skills
- Exceptional communication and interpersonal skills
- Proficiency in healthcare technology and software systems
- Understanding of healthcare regulations and compliance requirements
- Problem-solving and conflict-resolution expertise
Education and Experience:
- Current Registered Nurse (RN) license
- Bachelor's degree in Nursing (BSN)
- Minimum 3 years of clinical experience
- 1+ years of management experience in a healthcare setting
- Experience with psychiatric/behavioral health services
Physical Requirements and Work Environment:
- Consistently uses a computer and/or other office equipment.
- Consistently uses a variety of computer applications, including video chat
- Simultaneously communicates over the phone while using computer applications
- Must be able to remain in a stationary position 50% of the time.
- Occasionally lift up to 10 pounds for office needs.
- Minimally required to stoop, kneel, crouch, or crawl.
- Occasionally move or walk within an office environment.
- May occasionally need to climb stairs within an office environment.
- May require occasional evening or weekend availability for urgent issues
- Hybrid work environment possible
Travel Requirements:
- 0-25% - Travel is expected for occasional in-person meetings and team consultations
Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
(if you already have a resume on Indeed)
Or apply here.
A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
Unique pay model with industry leading compensation
Comfortable, furnished offices and clinic environment