Clinic Coordinator
Full Time • Cross Keys - Baltimore
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
The Clinic Coordinator plays a pivotal role in the growth and success of Ellie Mental Health overseeing a clinic’s operations, staff performance, and community impact. This position requires a dynamic, organized, and people-centered leader who thrives in a fast-paced environment and is passionate about both clinical excellence and team development. The Clinic Coordinator will be responsible for fostering a culture that reflects Ellie’s values of authenticity, humor, compassion, creativity, and determination. Under the direction of the Clinic Manager, the CC will be part of a team to build a thriving practice that delivers exceptional care, meaningful connections, and sustainable growth. This is a full time position.
Who we are looking for:
We’re seeking a self-starter and high-performing leader who balances compassion with accountability. The ideal candidate is deeply invested in team success, excited to build something meaningful, and comfortable wearing many hats from supporting clinicians to engaging the community. As Clinic Coordinator of Ellie Mental Health, you’ll lead by:
• Building and managing a high-performing clinic
• Partnering with the Clinic Manager and Supervisor to guide staff to meet performance expectations and grow professionally
• Take part in community outreach, marketing and social media efforts to expand the clinic’s presence
• Maintain a manageable caseload of approximately 20-22 clients per week
Hiring and Onboarding
- Manage onboarding and guide new hires through orientation and development.
- Coordinates with supervisors to ensure new hires receive appropriate clinical guidance, EllieMatch setup, and scheduling support.
Administrative/Operations
- Fully understand, uphold and keep current all Ellie operations and policies.
- Support staff in building and maintaining their caseload (begins 4 weeks before start date) and partner with the CM and Supervisor to hold them accountable for meeting performance expectations.
- Under the direction of the Clinic Manager, prepare quarterly reviews and partner with the Clinic Supervisor to provide 1:1 consultation with all therapists to review productivity, caseload, retention, and clinical documentation quarterly
- Manage staff performance, including Performance Coaching, in partnership with Clinic Manager and Clinic Supervisor.
- Create a culture that fosters collaboration and inclusion.
Clinic Management
- Respond promptly to concerns raised by clients, clinicians, or external stakeholders.
- Serve as point of contact for building management related issues or concerns and supply needs.
Clinic Outreach, Marketing, and Networking
- Attend outreach events and spearhead and staff Ellie recruitment tables for clients and clinicians.
- Manage the clinic’s online and social media presence to promote Ellie’s mission and ensure the community knows who we are.
- Weekly review and updates of Psychology Today, EllieMatch, Uberall, Google Business, and other social media platforms
Required Skills/Abilities:
- Master’s Degree or higher education in mental health discipline
- Independently licensed with a Maryland - issued clinical practice license
- Strong leadership, problem-solving, and executive skill sets
- Excellent organizational skills and attention to detail
- Strong working knowledge of state requirements regulating mental health practice
- Excellent time management skills
Compensation: $85,000.00 - $105,000.00 per year
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
(if you already have a resume on Indeed)
Or apply here.
A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
Unique pay model with industry leading compensation
Comfortable, furnished offices and clinic environment