Responsive recruiter

Benefits:

Flexible schedule
Opportunity for advancement
Paid time off

Position Summary:

We are seeking a detail-oriented and proactive Practice Associate Administrator to manage essential financial operations for our growing outpatient mental health therapy practice. The ideal candidate will be responsible for accurate and timely submission of insurance claims, diligent payment processing, effective follow-up on claim issues, and providing excellent client support regarding billing inquiries. This is a hybrid role requiring a combination of remote work and regular in-office presence for team collaboration and administrative functions.

Responsibilities:

Insurance Claim Submission: Prepare, review, and submit electronic and/or paper claims to various insurance payers accurately and efficiently.
Payment Processing: Post payments received from insurance companies and clients, ensuring accurate reconciliation with billing records.
Claims Follow-Up: Investigate and resolve denied, rejected, or incorrectly paid claims through effective communication with insurance companies.
Client Communication: Respond professionally and courteously to client inquiries regarding account balances, statements, and payment options.
Payment Collection Support: Assist with the collection of outstanding client balances, including generating statements and following up on overdue accounts in a respectful manner.
Record Keeping: Maintain organized and accurate billing records, documentation, and correspondence.
Compliance: Stay up-to-date on relevant billing regulations, insurance policies, and HIPAA guidelines.
In-Office Responsibilities:
- Attend monthly staff meetings to stay informed about practice updates and contribute to team discussions.
- Support training and education initiatives for clinical staff regarding billing procedures, documentation requirements, and common billing-related issues.
- Meet regularly with the Practice Director and Owner to review key performance indicators, financial reports, and address any billing or revenue cycle challenges.
Other Duties: Perform other administrative and billing-related tasks as needed to support the efficient operation of the practice.

Qualifications:

1-2+ years of experience in medical billing, preferably within a mental health setting
Strong understanding of insurance billing processes, including CPT and ICD-10 coding (familiarity with mental health specific codes is a plus).
Experience with electronic health records (EHR) and billing software.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Excellent attention to detail, accuracy, and organizational skills.
Strong problem-solving and analytical abilities.
Exceptional communication and interpersonal skills, with the ability to interact professionally with insurance companies, clients, and internal staff.
Ability to work independently and manage time effectively in a hybrid work environment.
Commitment to maintaining confidentiality and adhering to HIPAA regulations.

Work Environment:

Hybrid role with a combination of remote work and required in-office presence for monthly staff meetings, training support, and regular meetings with the director/owner. [You may want to specify an estimated frequency for these in-office days if you have a general idea].
Professional and supportive work environment.

Compensation and Benefits:

Competitive hourly rate, commensurate with experience.
Potential for transition to a full-time position with an expanded benefits package as the practice grows.

Flexible work from home options available.

Compensation: $18.00 - $25.00 per hour

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?

(if you already have a resume on Indeed)