Outpatient Mental Health Clinical Support Specialist
- Competitive salary
- Opportunity for advancement
- Serve as the primary contact for client calls and emails
- Schedule, reschedule, and confirm appointments using our EMR system
- Guide clients through intake, services, and next steps with professionalism and empathy
- Track and follow up on inquiries to ensure a smooth path from first contact to scheduled care
- Collaborate with clinical staff on scheduling needs and updates
- Share basic information about insurance, intake forms, and billing (with training)
- Maintain accurate documentation in our systems
- Support occasional social media updates and other operational tasks
- 1+ year of experience in healthcare scheduling, front desk, or customer service
- Strong communication skills and a friendly, compassionate approach
- Ability to work independently in a remote environment
- Highly organized, detail-oriented, and reliable
- Comfortable using EMR systems, email, and phone platforms
- Understanding of confidentiality and HIPAA standards
- Experience in mental or behavioral health
- Background in insurance and/or medical billing (strongly preferred)
- Familiarity with EMR systems
Flexible work from home options available.
Ellie Mental Health - 164
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
