Clinic Support Specialist

Location

Hybrid - US

Type

Part Time

Benefits:
  • Company parties
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Training & development
As a Clinic Support Specialist at Ellie Mental Health Greater Portland , you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Support Specialist is an administrative role responsible for supporting the Clinic Director in the daily operations and oversight of the clinic. This position supports the both Clinic Director and clinic therapists with community outreach and marketing, client relations, and administrative tasks. The position will start part time with the potential to grow to full time based on clinic needs. This position is located in Falmouth, Maine and is a Hybrid position requiring some days to be in office.

Part Time Benefits:
  • Hourly wage
  • Earned Paid Leave (EPL)
  • Holiday pay for regularly scheduled hours
  • Paid Family Medical Leave Act (PFMLA) benefits
  • Annual performance-based raises
  • Individual supervision and Administrative training/support
  • Welcome swag, anniversary/employee appreciation gifts, monthly team bonding, quarterly employee “retreat”, and a fun supportive working environment!
Tasks & Responsibilities:
  • Participate in professional and community outreach activities.
  • Support marketing through creation of branded materials and maintain social media presence through media content provided by Ellie Corporate and create content for ME-177. 
  • Assist Clinic Director with client related and office tasks such as managing the waitlist, minatining supply inventory, running reports, and assisting in chart audits.
  • Assist clinicians with client related administrative tasks such as updating client demographic information, tracking authorizations, Continued Stay Reviews for Mainecare, monitoring completion of intake paperwork, assisting with records requests, and uploading documentation.
  • Assist with client relations while keeping client health care information confidential and complying with all Ellie ME-177 policies and procedures implementing the Health Insurance Portability and Accountability Act (HIPAA).
  • Support recruitment of clinical staff. Including hiring events, potential job posting sites, identifying clinicians looking for employment, and other related tasks. Schedule and/or attend events as appropriate to position, professional growth, and determined by Direct Supervisor or Clinic Director.
  • Support onboarding of new employees through orientation to the office space, add to waiting area Ipad, creating social profiles, business cards, and welcome binder, or other areas as assigned.
  • Attend and participate in required trainings as well as weekly individual supervision and group supervision.
  • Other stuff we forgot to add but just as meaningful and important to your role :)
                                                        Full job description will be provided during the interview process. 

Preferred Skills/Abilities
  • Bachelor’s degree in psychology/social work preferred, or relevant work experience of at least five (5) years in administrative support or office management in the mental health/behavioral health field.
  • Strong problem-solving skill set that facilitate the ability to work independently and collaboratively. 
  • Excellent verbal and written communication skills as well as interpersonal and customer service skills. 
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and changing environment
  • Proficient with Microsoft 365 applications- specifically Outlook Excel, Word, and Teams.
  • Proficient with Canva.
  • Adept at learning and navigating Electronic Health Record system.
  • Knowledge of/experience with Kepro and Acentra.
  • Experience with SOCI.
About Ellie
Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

 Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.
 
Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. 
 

Flexible work from home options available.

Compensation: $20.00 per hour

Company Website: www.elliementalhealth.com

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